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Job Description
Receptionist involves managing consumer, visitors and calls in a professional and efficient manner. The receptionist has to perform various clerical duties, which support in the presentation and operation of a professional organization. EXIM Bank receptionist is responsible to assist customers in smooth and efficient manner to adhere to all protocol in line with EXIM Bank goals, strategy, and values.
Roles & Responsibilities
Answering telephone calls, direct screen calls taking and relaying messages.
Providing information to callers, greeting person entering the organization and directing individuals to correct destination.
Dealing with queries or requests from customers and public.
Preparing letters and documents, receiving and sorting out deliveries.
Scheduling appointments, organizing meetings, maintaining appointments diary either electronically or manually.
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability: to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality.
• Abil
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