Jobs at the Concept Group – 18 April, 2024

Job Summary

• The Technical Support Officer will be the first point of contact for resolving all FCS-related matters which include onboarding of new clients, resolving communication issues between hardware and software, configuring hardware, and carrying out performance analysis to determine unit/client success rate.
• Work with the Research & Development, Implementation, and Recovery & control teams in resolving more technically advanced client issues.
• Immediate support via email, phone call, chat applications, desktop connection software like TeamViewer and other relevant applications will also be required.

Duties & Responsibilities

• Diagnose, troubleshoot, and identify solutions to resolve software and hardware issues
• Work closely with the Research & Development Techincal support officer to optimize client satisfaction
• Account setup, onboarding for new FCS clients
• Communication of updates and training clients on the solution features
• Guide clients on the usage of platform features with the use of written instructions and technical manuals.
• Communicate with client properly to quickly understand source of problem
• Resolve issues and provide accurate feedback to clients within agreed time limits
• Guide clients in resolving technical issues through a series of actions either via phone, email or chat
• Properly escalate unresolved issues to appropriate internal teams (e.g. Research & development, implementation etc.)
• Provide support to implementation engineers on the field based on diagnosis done to ensure seamless resolution of hardware issues
• Work closely with Research & Development, Recovery & Control, Implementation, Customer Support teams to optimize operations
• Refer to internal documentation to provide accurate technical solutions
• Ensure all issues are properly logged as well as prioritize and manage several technical issues open at one time
• Follow up with clients to ensure their platform interfaces are fully functional after troubleshooting
• Prepare and share FCS theft analysis report periodically with clients and internal teams
• Prepare other reports like healtcheck reports, unit/client success rate report etc. for internals teams and clients accurately and on time
• Document technical knowledge and client preferences in the form of notes and manuals
• Maintain cordial relationships with clients

Job Requirements

• Candidates should possess a B.Sc. in Electrical Electronics Engineering, IT, Computer Engineering, or any relevant field.
• Minimum of 1 year and above experience with a Technical support background.
• Interest in analyzing data to draw insights and problem-solving to ensure client satisfaction.
• Good understanding of electronics, computers systems and software platforms.

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Job Summary

• The HR Executive will provide clear, professional and accurate advice and guidance to employees on a wide range of employment related issues, give timely response to HR related requests and promote the company’s culture.
• He/she will provide support to all HR operations and processes as required.

Duties & Responsibilities
HR Admin & Employee Relations:

• Provide first level advice and support to managers on all matters relating to employees in the branch
• Support and advise line managers on the handling of disciplinary, grievance, capability or performance issues
• Respond to employee HR related requests, attend to employee complaints and work to resolve conflicts in the branch
• Track disciplinary issues, verify and confirm warnings and monitor improvement of undesirable behavior and misconduct
• Participate and take notes at investigation and disciplinary hearings when necessary
• Advice managers on cases of absenteeism, ensuring compliance with related policy and procedure.
• Provide advice and guidance on employee leave benefits & entitlement such as maternity, paternity, annual etc.
• Work with the HR Admin team in the head office to manage employee benefits such as staff loan, lease, welfare incentives, professional subscriptions, etc.
• Administer employee HMO plans, update employees with required information and resolve queries resulting from the use of HMO
• Keep up to date with changes and developments in Human Resources policies, best practice and employment law.
• Support the employee onboarding process, ensuring new hires are properly introduced to colleagues
• Prepare new hire paper work, collate information from employees & update employee files
• Provide onboarding materials to new hires upon resumption
• Manage the HR module of ERP for the branch
• Ensure personnel files are in place for each employee and effectively maintained
• Keep track of all HR transactions including salary payment, travel allowances, employee awards, statutory payments

Learning & Development:

• Collaborate with L&D team in the head office to carry out L&D activities when necessary
• Manage the physical onboarding of staff in the branch
• Performance Management:
• Work with the Performance Management team in the head office to manage quarterly performance appraisals within the branch
• Work with the Performance Management team in the head office to plan engagement activities for the branch
• Supports the Performance Management team in collating data needed to prepare salary, commission, productivity pay and performance bonus for the sales team in the branch

Talent Acquisition:

• Assist with interview scheduling activities for the branch.
• Complete any other duties and responsibilities when requested, which are commensurate with this role.

Job Knowledge

• 3-5 years experience is required and ideal candidate should have experience in all HR key areas
• In-depth knowledge of Nigerian Labor Law and other employment laws
• High standards of accuracy & precision with excellent organizational skills
• Proven ability to think strategically & act tactically
• Talent management and employee life cycles
• Excellent use of G-Suite and Microsoft office package
• Knowledge of HR processes.

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Job Summary

• The Underwriting Executive must be able to Underwrite the credit worthiness of customers in other to mitigate the overall risk of the company.

Duties and Responsibilites

• Reviewing and analyzing the creditworthiness of all potential customers based on risk criteria.
• To evaluate all quantitative details in the applications with a view to make objective decisions based on empirical facts from financial information evaluated.
• Reviewing application for credit facilities with a view to point out deviations from the company’s credit policy and highlight quality assurance issues in credit proposals received from business areas.
• Performing various departmental functions including loan covenant monitoring, risk rating, audit preparation and recovery as assigned by HOD.
• Ensure Credits requiring amendments are communicated to the business areas to amend as appropriate.
• To evaluate all quantitative details in the applications with a view to make objective decisions based on empirical facts from financial information evaluated.
• To communicate to the business areas the credit corners and the quality assurance issues for responses/resolutions.
• Ensuring that all credit approvals, KYC are in place documentation is duly executed and that the company’s interest is well protected.
• Conducting credit search (CRS & CRC Report) on credit bureau database.
• Conducting Email Verification & preparing Transaction Consummation Report.
• Reviewing transactions for final checklist and approval.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with at least 3 years experience.

Job Knowledge:

• Must be abreast with the current reporting standard.
• Ability to interpret financial statement.

Skills/Competencies:

• Must be analytical.
• Must be technologically savvy
• Sound knowledge of Excel.
• High level of meticulousness is needed.

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Job Summary

• The Commercial Pricing Manager plays a pivotal role in driving profitability and revenue growth for the company by developing and implementing effective pricing strategies.
• They are responsible for analyzing market dynamics, assessing competitor pricing strategies, and optimizing pricing models to maximize profitability while maintaining competitiveness.
• The role requires a strong analytical mindset, strategic thinking, and excellent communication skills to collaborate across departments and drive alignment with overall business objectives.

Scope and Impact

• The Commercial Pricing Manager’s role encompasses the strategic development, analysis, and optimization of pricing strategies within a company.
• They are tasked with assessing market dynamics, competitor pricing strategies, and internal cost structures to set prices that maximize profitability while maintaining competitiveness.
• Their responsibilities span across various aspects of pricing, including product pricing, discounting strategies, contract negotiations, and revenue management. Additionally, they collaborate closely with cross-functional teams such as sales, marketing, finance, and product management to ensure alignment with overall business objectives.
• The impact of their work is significant, directly influencing the company’s financial performance, market position, and customer relationships.

Duties & Responsibilities
Market Analysis:

• Conduct thorough market research to understand customer demand, industry trends, and competitor pricing strategies.

Price Setting:

• Develop pricing strategies across all products that align with business goals and objectives, considering factors such as costs and desired profit margins.

Price Optimization:

• Continuously monitor pricing data and performance metrics to identify opportunities for price optimization and revenue maximization.

Competitive Analysis:

• Analyze competitor pricing strategies and adjust pricing tactics accordingly to maintain competitiveness in the market.

Revenue Management:

• Collaborate with sales, product and Research and Development teams to develop pricing tactics that drive sales volume and revenue growth.

Performance Monitoring:

• Track key performance indicators (KPIs) such as sales volume, revenue, profit margins, and market share to assess the effectiveness of pricing strategies.

Cross-functional Collaboration:

• Work closely with cross-functional teams to ensure alignment of pricing strategies with overall business objectives and market dynamics.

Strategy Development:

• Develop and implement pricing strategies for new product launches, promotional campaigns, and market expansions.

Process Improvement:

• Identify opportunities to streamline pricing processes and systems to enhance efficiency and accuracy.
• Any other task as assigned by the Line manager

Qualifications / Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, Marketing, or a related field. A Master’s degree or MBA may be preferred for some positions.
• 3-5 years of experience in pricing analysis, revenue management, or related roles, preferably in the financial service industry.
• Professional certifications such as Certified Pricing Professional (CPP) or Certified Pricing Strategy Analyst (CPSA) may be advantageous.
• Experience with pricing strategy development, implementation, and optimization.
• Demonstrated track record of success in driving revenue growth and profitability through effective pricing strategies.
• Experience in cross-functional collaboration with sales, marketing, finance, and product management teams.
• Familiarity with regulatory and compliance requirements related to pricing and contracts.
• Proficiency in statistical analysis, financial modeling, and forecasting techniques to assess pricing strategies and their impact on profitability

Skills/Competencies:

• Ability to analyze complex data sets, interpret trends, and derive actionable insights to inform pricing decisions.
• Proficiency in statistical analysis, financial modeling, and forecasting techniques to assess pricing strategies and their impact on profitability.
• Capacity to think strategically and develop innovative pricing strategies that align with business goals and market dynamics.
• Excellent verbal and written communication skills to effectively convey pricing strategies, negotiate

Job Knowledge:

• Comprehensive knowledge of various pricing strategies such as cost-plus pricing, value-based pricing, competitive pricing, and dynamic pricing. Understanding when and how to apply these strategies based on market conditions, customer segments, and product/service attributes.
• Proficiency in conducting market research, including gathering and analyzing data on customer demand, competitor pricing, market trends, and regulatory factors. Ability to interpret market insights to inform pricing decisions and identify opportunities for growth.