Service Management Executive  at Internet Solutions April, 2024

April 24, 2024
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by Opera Jobs

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JOB SUMMARY

WORK CONDITIONS: 24/7 ON ROTATIONAL BASES

DUTIES & RESPONSIBILITIES

  • Service Management/NOC Protocol Administration
  • Scanning and Monitoring of Customer Links
  • Attending to Customers complaints
  • Initiate and implement preliminary level troubleshooting
  • Provide information on Company services and products
  • Forward customers complaints to appropriate department/channel for resolution.
  • Reporting to Head, Service Management/Team Lead, Service Management.
  • You may be assigned to other tasks that are relevant to your department’s operations from time to time.

JOB SPECIFICATIONS

HND/BSc and professional qualification in relevant course Minimum of 2 years’ experience in similar field

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