Ajira Portal:- Regional Manager-1 at World Vision April, 2024

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With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Regional Manager

Reporting to: Chief Operating Officer

Direct supervisor of: Branch Managers and Regional Officers

Location: Regional Offices

The Regional Managers (RM) provides overall leadership to VFT’s commercial business at Regional Level. The position holder is responsible is responsible primarily for supervising of Business Centre Managers in the assigned region and ensures that all the Centers under their jurisdiction meets the business goals on a monthly and annual basis. They are responsible for execution of the bank’s strategy in line with the set business goals including performance management, risk and internal controls management to reduce VFT’s operational risk. The position ensures growth of the loan and deposits portfolio while enforcing compliance with the banks policies and country laws and regulations. The position holder also ensures that the banks products and services continually positively impact the lives of clients through VFT’s social performance framework. In addition, the position holder ensures that VFT work in close integration with World Vision Area Programs in fostering economic development for low income entrepreneurs.

Performance Management

Oversee the management and staff in the Region to ensure that all branches and exceed the monthly and annual business targets. Mentor and coach Business Centre Managers for performance.
Maintain a high standard of discipline within the Region and ensure that all managers meet their targets on an ongoing basis.
In coordination with COO administer the approved incentive scheme for all appropriate Regional staff to steer motivation and performance.
Ensures that staff have the capacity to deliver through implementation of continuous training program.

Compliance with Banks Policies and Regulatory requirement

Manage the application of policies, norms and procedures at the branch level and supervise that business operations are working according to procedures.
Enforces compliance to the local regulatory laws as prescribed as the applicable laws.
Set performance contracts and monitor performance per procedures for the branch managers;
Implement the performance management system for the branch managers which enforces compliance to policies, procedures and regulations.
Ensure that all identifies gaps in compliance through internal audit and risk units are fully addressed within agreed timelines.

Department administration

Supervise that the branch network maintains up-to-date and accurate client records.
Organize and maintain neat, up-to-date and accurate files regarding performance of all regions and in particular the Branch Managers and Regional Managers.
Provisions of resources to branches such as monthly field allowances, staffing levels to ensure that branches have the needed tools to deliver.

Department Reporting

Perform analysis on financial indicators and provide reports for the COO on these indicators including deposits, channels performance, disbursements, and client retention, growth of different products, and branch profitability and delinquency.
Ensure that overall and branch reporting is complete and accurate.
Provide timely and accurate information and reports on a regular basis to the Chief Executive Officer and other senior management members of VFT as well as other stakeholders as required. These include VFT Board of Directors, Bank of Tanzania, VisionFund International etc.
Ensure timely delivery and overall supervision and accurate reporting of financial data and performance, and regulatory data.

Business Development

Lead branch network in ensuring that all business targets as assigned by the COO are delivered which include, Loan Portfolio, Deposits, Clients and Revenue targets, portfolio quality standards etc
Collaborate with the Head of Business Development and Marketing Managers to drive sales strategy in order to increase the number of clients, loan portfolio and deposits, and keep retention of current clients.
Conduct required Feasibility studies for the new areas and providing recommendations for market potential.
Participate in Market Research in collaboration with the Marketing and Product Development Teams to determine the products and services appropriate for various customer segments.

Product and Systems Development

Provide input in updating the operations manuals and policies, procedures and norms annually.
Evaluate the characteristics of the Loans, Deposit/Retail and other services and make necessary modifications (with the joint agreement of the management team).
Evaluate the procedures used and make necessary modifications when needed to ensure efficient delivery of service to clients.

Financial Planning and Management

Develop annual plans and budgets for the Branch Network and expansion, incorporating input from management team and branch managers.
Approve branch expenses within the budget parameters;
Fulfill all other functions and duties within the scope and intent of the job as maybe required by the COO.

Credit Risk Management

Ensures that all Branches maintains a Portfolio at Risk of not more than 5% PAR > 1 day
Ensures that loan loss rate is kept within maximum limit of less than 2%
Supervises the Regional debt recovery team to ensure collection of written off loan facilities from clients.
Documents causes of delinquencies and implements remedial action by updating policies, taking appropriate disciplinary or capacity building to the operations team.

Integration with World Vision and Social Performance Management

Drives the social performance agenda of the business through targeting of the right clients as defined in VFT’s social performance framework.
Ensure that VFT’s operations aligns with World Vision APs and maintained to close working relations with all AP Managers.
Building mutually beneficial partnerships with other strategic partners in line with the mission of VFT.

General Management

Report any internal control deficiency to senior management and the auditors.
Coordinate, with the Human Resources Department, the staffing and training of the department to ensure efficiency and high-quality work.
Supervise all VFT delivery channels including but not limited to Tablets, Mobile banking and mobile money channels, ATMs, internet banking, etc, and any other technology led project.
Control the institution’s expenses to ensure profitable business operations.

Core Competencies Required:

Strong leadership and people management skills.
Strong analytic skills. Ability to conduct analysis of business processes and operations and to think strategically using financial analysis.
Excellent communication skills.
Ability to present financial information effectively to both specialists and non-specialists.
Understanding of financial and banking software packages, preferably familiarity with T24.
Knowledge of micro, small and medium enterprise market segments in Tanzania.

Required Qualifications:

A minimum of Bsc in Business, accounting, finance or related area of study and minimum of ten years of senior operational management experience, preferably in a bank or microfinance institution. An MBA in business, accounting, finance or related area of study and minimum of seven years of senior operational management experience, preferably in a bank or microfinance institution.
Experience in strategic planning, budgeting, operations, deposit product and systems development, and risk management.
Prior experience with innovative technology and channels is a plus (point of sale devices, ATMs, prepaid cards, mobile phone banking, internet infrastructure and banking, etc.)

Attributes Desired: