IT Officer at Medical Teams International

IT Officer at Medical Teams International July, 2024

Medical Teams International

Job Description

IT Officer – 1 Position at Medical Teams International – Tanzania

Department Operations Work Team: IT
Reports to Direct: Operations Director Technical: HQ – IS Manager
Location Kasulu – Kigoma
Work Days & Hours Monday-Friday, 40-48 hours/week, occasional weekends and public holidays
Travel Required: Up to 25% Deployable: Yes
Supervises Direct: NA Technical: NA
Job Band Assignment: Job Band: 4 Salary Grade:
Date Last Reviewed: 19/07/2023

MTI Calling

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates’ eligibility thorough background checks, police clearance, and professional reference check processes.

JOB SUMMARY

The IT Officer is responsible for the delivery of consistent, information systems to support MTI’s programs within Tanzania. The IT Officer works closely with the Headquarters IT team in planning, budgeting, implementation and management of IT services. This position supports the IT needs of all Tanzania offices and staff and identifies, develops, implements and supports cost-effective technology to facilitate the services provided by Medical Teams.

JOB RESPONSIBILITIES

• Ensure consistent user support to all staff, including identifying and mentoring field office staff in each location to assist in troubleshooting IT issues.
• Serve as project manager for all IT projects, collaborating with management and Headquarters staff to identify technology needs and ensure solutions meet program requirements.
• Steward IT materials and assets, ensuring assets are issued and returned in line with Medical Teams policies
• Manage and coordinate the deployment, monitoring, maintenance, upgrade, and support of all user systems, including computers, operating systems, hardware, software, peripherals and voice services.
• Act as focal point to connectivity service providers and ensure stable connection levels are maintained in all locations.
• Supervise, plan and provide network security.
• Ensure valid software licensing for end-user systems and services and plan for renewals and new purchases, ensuring compliance with licensing requirements on all Medical Teams user systems.
• Conduct site visits and surveys to identify user needs, write technical evaluations, conduct vendor price comparisons and develop proposals for IT assets; coordinate with Headquarters IS department and
• Procurement Officer to budget and procure new and replacement equipment.
• Track IT budget and advise management on budget related matters.
• Support field operations staff in the identification and deployment of health information systems (HIS) ensuring appropriate access control and the security of staff and patient information.
• Assess staff training needs and implement training and mentorship in effective use of Medical Teams information systems, collaboration tools and storage repositories.
• Manage airtime and data subscriptions and disseminate to staff according to Medical Teams policies and procedures.
• Contribute to increased adoption of Medical Teams standard IT systems through promotion and training of staff in policies, procedures and systems.
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse,
• Child & Vulnerable Adult protection, and harassment-free workplace policies.
• Incumbents wil remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations.
• Other duties as assigned

EDUCATION, LICENSES, & CERTIFICATIONS

Bachelor’s Degree in Computer Science or Business Information Systems or equivalent required.
Microsoft Professional Certification or other certification preferred.

EXPERIENCE

• Minimum 4 years of experience providing technical support in busy environment, experience in systems administration, information security and providing training to end users.
• Experience working with INGOs is an added advantage.

KNOWLEDGE, SKILLS & ABILITIES

KNOWLEDGE

• Strong knowledge of networking, ERP and HIS systems, desktop operating systems, server management and VoIP
• Strong knowledge of wireless technologies
• Strong knowledge of information security policies and procedures
• Strong knowledge of troubleshooting techniques

SKILLS

• Skilled in troubleshooting IT issues
• Skilled in identifying IT needs and managing the IT budget.
• Expertise in WLAN developments
• Expert user of database systems (ERP, HIS)
• Skilled in developing and conducting training for staff on IT matters.
• Excellent interpersonal and communication skills, with ability to explain technical processes in everyday terms.
• Ability to communicate in English and Swahili, written and spoken.

ABILITIES

• Ability to work collaboratively with others.
• Ability to maintain confidentiality of staff and patient information.
• Ability to be flexible and manage stress, especially in resolving urgent IT issues.
• Ability to support Medical Teams Calling and adhere to the Medical Teams Code of Conduct
• Ability to remain professional in adverse and cross-cultural situations.
• Ability to independently plan, organize and follow through on plans and tasks.
• Detail oriented with an ability to maintain accurate records.
• Strong knowledge of telephony, networking, desktop operating systems, and troubleshooting techniques.
• Ability to handle multiple projects simultaneously.
• Ability to operate well in a fast-paced work environment.
• Ability to work flexible schedule and weekends as needed.

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PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
• Frequent close vision and the ability to adjust focus.
• Occasionally ascends/descends stairs, steps, or ladder
• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
• The employee must occasionally lift and/or move up to 50kgs.
• Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderately quiet.
• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.

NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; The job description does not constitute an employment agreement between the employer and employee and is subject to change by Medical Teams International as the requirements of the job change.

Application Procedure:

All interested applicants who meet the criteria should email their application letter, CV, in either PDF or word only, including three work related referee to: recruitmenttz@medicalteams.org

Indicate your expected salary, current/previous salary, and notice period at the bottom of your CV.
Indicate clearly the position applied for in the subject line ”IT Officer”
Application Deadline: ­­­­­­­­­­­­­­­­22/07/2024­­­­­­­­­ at 1700HRS. Only the shortlisted candidates will be contacted for the interview. This position is open for 7 days only.

Female applicants are strongly encouraged to apply. Medical Teams is an equal opportunity employer and committed to having a diverse workforce.

Warning: Beware that Medical Teams does not charge a fee at any stage of its recruitment process (application, interview meeting, processing application, or any other fee). Medical Teams does not request any information related to bank accounts. If asked of any payment, please contact recruitmenttz@medicalteams.org.