SUMET Vacancies, July 2024 – AJIRA YAKO

SUMET Vacancies, July 2024

SUMET is a fast-growing Tech-enabled distribution company transforming the process of new product launches, building credit scoring to provide BNPL to retailers and wholesalers.

Transforming Consumer goods distribution through data-driven algorithms and predictive analysis, facilitating connection between suppliers and informal retailers saving their money, effort, and time.

Position: Telesales Team Leader

Location: Dar es Salaam

Job Description:

As a Telesales Team Leader, you will be responsible for the effectively manage and lead a team of tele sales agents to achieve and exceed sales targets while ensuring high levels of customer satisfaction. This involves monitoring and motivating the team, providing necessary training, tracking performance, and resolving customer issues to optimize sales outcomes and enhance the overall performance of the tele sales department.

Key Responsibilities:

Lead a Team of Tele-sales Agents: Provide leadership and direction to a team of up to 10 tele-sales agents, ensuring alignment with organizational goals.
Monitor, Motivate, and Train Team Members: Oversee the performance of team members, offering motivation and comprehensive training to enhance their sales capabilities and productivity.
Track Team Sales Performance: Continuously track and analyze the sales performance of the team, implementing strategies to help them meet and exceed their sales targets.
Filter and Assign Customer Lists: Manage and filter customer lists, assigning active and prospective customers to agents based on their skills and performance.
Assign Customer Classification: Implement and manage a system for customer classification, ensuring agents are focusing on the most relevant and high-potential customers.
Conduct Regular Performance Reviews: Evaluate the performance of each team member through regular reviews, providing constructive feedback and development plans to foster continuous improvement.
Resolve Customer Issues: Serve as the escalation point for complex customer complaints or inquiries, ensuring timely and satisfactory resolutions to maintain high customer satisfaction.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, Sales or a related field.
Minimum 3-5 Years of Experience Leading Telesales Teams: Demonstrated experience in managing and leading telesales teams, with a proven ability to achieve and exceed sales targets.
Proven Track Record of Success: A solid history of improving telesales team performance and driving significant sales growth.
Strong Analytical Skills: Extensive experience in data analysis and the ability to leverage analytics to inform decision-making and strategy.
Proficient in Excel or Google Sheets: Advanced proficiency in using Excel or Google Sheets for data analysis, reporting, and performance tracking.
Strong Problem-Solving Skills and Attention to Detail: Exceptional ability to identify issues, develop solutions, and ensure accuracy in all tasks.
Excellent Communication and Interpersonal Skills: Outstanding ability to communicate effectively with team members, customers, and stakeholders, fostering a collaborative and productive work environment.

Kindly, send your resume to the following email: hr.tz@sumet.co, mahmoud.tawfik@sumet.co

Position: Credit officer

Location: Dar es Salaam

Job Description:

As a Credit Officer, you will be responsible for the efficiently manage the collection of payments from business debtors, ensuring daily targets are met and accurately documented, while maintaining up-to-date accounts receivable records and providing exceptional customer service. This role also involves addressing client queries, facilitating overdue payment recovery, and promoting the company’s products and services through effective marketing and business consultation efforts. Additionally, ensure all collected payments are promptly submitted or deposited as per company guidelines and perform other related tasks as directed by management.

Key Responsibilities:

• To collect not less than 500k Tsh per day from business debtors within given territory and to issue accurate receipts to the given collection and submit the collected payments to the company cashier or deposit the collections to the authorized company bank account under guidance of team leader.
• Updating of client’s credit portfolio with maintenance of accounts receivable records of clients’ credit transactions.
• To follow up on the clients long overdue and facilitate its recovery.
• To listen to the clients queries and provide appropriate solutions to them.
• To submit cash collection daily to the office or deposit in the company bank account as per management instructions.
• To provide customer care services, business consultation to clients and training towards company products and services.
• Marketing of company products and services.
• Perform other company related tasks as assigned by supervisor / management.

Qualifications:

• Certificate/Diploma of Business Administration, Accounting, Finance, Microfinance, Banking Marketing and Entrepreneurship, law, Economic, Education and Public Administration and Management or Business-related studies from a well credible and government recognized institution, further college education is an added advantage.
• At least 1 year experience in credit operations.
• Must own and know how to use a smart phone and its application.
• Computer applications literacy is essential.
• Young, flexible and energic.
• Good communication and marketing skills.
• Strong persuasive language and influence to ensure high collections volume and maintain good customer relationship.
• Good in team work and work individually under minimum supervision
• Highly motivated, self-starter with ambitions to exceed targets and clients’ expectations.
• A person of good faith, loyalty with high financial discipline and integrity.
• Familiarity with Dar es salaam environment and willingness to relocate.

Kindly, send your resume to the following email: hr.tz@sumet.co

Position: Warehouse Supervisor

Location: Dar es Salaam

Job Description:

As a Warehouse Supervisor, you will be responsible for overseeing and coordinating the daily operations of the warehouse. Your primary goal will be to ensure the efficient and effective management of our inventory, the smooth flow of goods, and the optimization of warehouse resources.

Key Responsibilities:

• Ensure accurate inventory management and maintain optimal stock levels.
• Oversee the receiving, storage, and distribution of goods.
• Implement and enforce safety procedures and protocols.
• Monitor and improve warehouse processes to enhance productivity and efficiency.
• Maintaining high standards of quality control and ensuring goods are stored and handled appropriately.
• Collaborate with other departments to ensure seamless operations.
• Supervise and manage warehouse staff, including training, scheduling, and performance evaluations.
• Maintain records and prepare reports on warehouse activities.
• Ensuring compliance with industry regulations, health and safety standards, and company policies.
• Responsible for all warehouse government compliance.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics Management, Procurement, or a related field.
• A minimum of 5+ years of experience in warehouse supervision or a similar role.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Proficient in warehouse management software (WMS) and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Kindly, send your resume to the following email: hr.tz@sumet.co , mapangojack@gmail.com 

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