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Receptionist Supervisor at Farm Of Dreams Lodge
Receptionist Supervisor at Farm Of Dreams Lodge
Farm Of Dreams Lodge
Dar es Salaam
POSITION: RECEPTIONIST SUPERVISOR (1 POST).
REPORTING TO: OPERATION MANAGER.
Duties & Responsibilities
- Supervises front desk team members to ensure efficient and smooth operation.
- Great and welcome all guests, assist them with check-in, check-out and maintains a friendly, cheerful and courteous demeanors at all times.
- Controls cash transactions at the front desk and cross check all billing instructions are correctly updated.
- Attending to the H.O.D morning briefing.
- Participate in the room’s inspection before the check in of the guests.
- Answer all company’s phone calls from internal and external.
- Build strong relationships and liaise with all other departments.
- Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality service
Education and Qualification.
- Certificates or diploma in hotel management.
- 2+ years of previous experience as a front office supervisor or a related role preferred.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Solid customer service skills
- Excellent leadership, team building, and management skills
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- In-depth understanding of the lodge operations.
Job Application Procedure:
- All applications should be forwarded to: hr@farmofdreamslodge.com
- All applicants MUST attach cover letter and CV only.
- All applications should be submitted not later than 12th August 2024.
Farm of Dreams Lodge is an equal opportunity employer.
Only shortlisted candidates will be invited for the interview.
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