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Aftermarket Sales Engineer – Atlas Copco at Epiroc
Position: Aftermarket Sales Engineer – Atlas Copco at Epiroc
Mission:
The objective of the Aftermarket Sales Engineer for the Atlas Copco aftermarket products is to be is a key support to realizing business growth for the service business in Tanzania. The sales engineer will be responsible for increasing product offering to customers and bring about growth and move the customers up the service ladder. This role will as well focus on reducing pressure on the other teams and increase focus on sales.
Key Responsibilities:
- Grow sales for service business including market share with maximized profit.
- Handle customer parts & service enquiries, maximize sales, and conclude service business with customers3.
- Support Aftermarket Manager to develop and implement a strategy to achieve the growth and sales targets for parts and service across the customer segments
- To visit customer frequently and propose parts and service required based on outcome from the field audits
- Follow up quotations and with speed and quality close the parts and service business with customers
- Responsible for customer order information and back order reporting to customers.
- Follow up of receivables’ so payment terms agreed with customers are fulfilled and submitting regular debtors’ follow-up report as required
- Ensure adequate customer product support, by working closely with capital equipment sales team, MR team as well as warehouse and Logistics team
- Prepare weekly activity reports for your quotations and customer contacts.
- Document customer complaints and submit to Aftermarket Manager for analysis and actions
- Manage Warranty issues related to capital equipment and service offering
- Adhere to SHEQ policy and other requirements relating to care of equipment
- Undertake ad-hoc project work as required
Competences, Skills And Experience
- Electrical, Mechanical, or Industrial Engineering background or any another related qualification with excellent sales experience.
- Excellent sales record from similar position with a minimum experience of 2 years in sales of high quality industrial machines, and preferably air compressors.
- Have a good persuasive and negotiation skill.
- Adequate knowledge of using
- MS office tools is required.
- Good command of French and English languages is required
- Must have a driving license
- Dynamic and have a positive attitude
- Customer focused and result oriented
- Have a good communication skill with all level of people on the company
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Required Behaviours
- Mature personality
- Driven sales attitude.
- Good listener and a team worker.
- Ambitious with a strong commitment to succeed.
- Willing to develop knowledge and expertise
- Well-organized, approachable, proactive individual who is a team player
Why should applicants choose to work in this position and within this department?
Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and ground breaking, sustainable innovations. If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Epiroc might be the place for you.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.
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