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Senior Safari Planner Job Vacancy (2 Positions)
Our client is a Destination Management Company (DMC) with local knowledge, expertise and resources, working in the design and implementation of tour itineraries in East Africa. The company provides both a creative and professional level of expertise when preparing programmers tailored specifically to the client’s unique brief and budget.
Job Title: Senior Safari Planner
Department: Sales & Marketing Department
Report to: Marketing Manager
Salary: 3,500,000 Gross Salary
Our client aims to:
Ø Deliver an experience to our guests that is unrivalled and exceeds all expectations;
Ø Provide excellent customer service to our agent partners, therefore growing our client base;
Ø Maintain profitability by making sure that revenue stays ahead of costs by focusing on profit margins;
Ø Improve productivity by providing employee training and advancement, as well as streamlining systems;
Ø Retain staff and encourage a positive employee environment;
Ø Sustain relationships with our select reputable partners that build on the trust and respect required to ensure the quality of service and safety of guests;
Ø Plan for growth using both historical data and future projections;
Ø Maintain financing in order to consider long-term improvement projects and address short-term needs;
Ø Develop systems in order to prepare the organisation for growth and create processes that deal with the evolving marketplace; and
Ø Create tools that support innovative interaction with clients and guests that improve the market share.
General Responsibilities
Be a key member of the sales team; achieving growth and hitting sales targets. Help define essential sales points in a given key market. Manage a team of safari planners in the given market. Collect information to ensure that the company grows its presence in the given market. Analyze reports in detail to understand the performance of the business. Drive the development of the company’s specialization by engaging in experiential travel and developing the idea of tailor made travel to the next level. Service existing accounts and establish new accounts, by ensuring that the quality and timing of response meets the company’s expectations.
Specific Responsibilities
Ø Prepare detailed, articulate and comprehensive itineraries and quotations;
Ø Manage the full booking process, from commencement to confirmation;
Ø Engage in the role of mentor to support staff in the team to realise their potential;
Ø Manage a group of safari planners and ensure that each member fulfils their role, providing the necessary support:
Ø Present, promote and sell products and services using solid arguments to existing and prospective customers;
Ø Perform cost-benefit and needs analysis of existing and potential customers to meet their needs;
Ø Establish, develop and maintain positive business relationships with our agents and direct guests;
Ø Reach out to agent leads through cold calling;
Ø Achieve set sales targets and outcomes within schedule;
Ø Coordinate sales effort with team members and other departments;
Ø Analyze market potential, track sales and produce status reports;
Ø Keep abreast of best practices and promotional trends;
Ø Take feedback positively and implement the necessary changes;
Ø Develop and test unique business strategies and concepts;
Ø Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction;
Ø Stay up to date on company best practices, policies, products, pricing and promotions;
Ø Increase overall sales efficiency and profitability through excellent sales strategies; and
Ø Attend training and familiarisation trips according to company requirements.
Requirements
Ø Tanzanian Citizenship;
Ø Bachelor’s degree in Tourism or related field;
Ø Seven plus years of relevant experience with at least four years in a managerial position.
Ø Understanding of local and international tourism;
Ø Understanding of modern IT systems, including the ability to work with Microsoft Office programmes and the Google Suite;
Ø Knowledge of a European language would be advantageous;
Ø Ability to travel when necessary, in order to meet with customers and stakeholders, to build business relationships.
Skills
Ø Highly motivated and target driven with a proven track record in sales;
Ø Excellent selling, communication and negotiation skills;
Ø Aptitude to work in a fast-paced and demanding environment;
Ø Effective email communication skills;
Ø Ability to prioritize effectively, manage time and organise workflow;
Ø Potential to create and deliver presentations tailored to the audience needs;
Ø Ability to adapt to constant change;
Ø Strong relationship management skills; and
Ø Desire to improve and reflect on feedback provided by managers through the application of KPIs
How to apply!
Please send your CV, Cover Letter & Previous employment certificates of service on or before 29th March, 2024 to application@expertconsultancy.co.tz .
Early Applicants shall be given First Priority.
You Email subject head should ready “Senior Safari Planner (JV/ECL/SSP21/24)”
You can also call/WhatsApp us on +25575926148
NOTE:
Please ready & understand the positions requirements before sharing your application with us. We regret to inform that with volumes of CV’s received, we will be able to reply to only candidates who will meet the required qualifications & experience.
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