NMB Bank Plc currently offers a variety of career opportunities across its branches and head office. Whether you’re interested in customer service, credit risk analysis, relationship management, governance, or data management, each role provides a unique opportunity to grow professionally in a dynamic environment. Below are detailed descriptions for each position, including job responsibilities, qualifications, skills, and application instructions.
Contact center agent – fixed term (1 year) (16 positions)
Job location: Head Office, HQ
Job purpose: Serve NMB customers by understanding their needs, addressing inquiries, and resolving issues to ensure a seamless and efficient banking experience.
Main responsibilities:
- Handle customer inquiries and deliver prompt, accurate service.
- Manage complaints and convert dissatisfied customers into satisfied ones.
- Log service statistics, complaints, and inquiries.
- Investigate customer issues, identify root causes, and follow up on solutions.
- Maintain compliance with banking policies, regulations, and procedures.
- Stay updated on products, policies, and workflow to provide consistent customer support.
Knowledge and skills:
- Customer-oriented attitude, problem-solving skills, and strong interpersonal skills.
- Ability to manage a fast-paced, technology-oriented environment.
- Familiarity with Microsoft programs and client-specific systems.
Qualifications and experience:
- University degree in Business Administration or related fields.
- Background in telecommunications and call center technologies.
- Experience in the financial/banking industry is an asset.
Job opening date: 25-Oct-2024
Job closing date: 08-Nov-2024
Credit risk analyst (1 position)
Job location: Head Office, HQ
Job purpose: Oversee compliance in agribusiness lending, minimizing credit risk within established parameters.
Main responsibilities:
- Identify, assess, monitor, and report agribusiness and climate-related credit risks.
- Conduct agribusiness credit portfolio reviews and follow up on remedial actions.
- Collaborate with credit and risk management teams to support growth balanced with risk control.
- Review governance documents and ensure compliance with risk management strategies.
Knowledge and skills:
- Understanding of enterprise risk management, agribusiness dynamics, and climate risk management.
- Familiarity with applicable laws and regulations governing banking and lending.
- Analytical skills, effective communication, and self-motivation.
Qualifications and experience:
- Degree in Banking, Finance, or related fields.
- Minimum of five years’ experience in credit risk management, ideally in agribusiness or banking.
Job opening date: 22-Oct-2024
Job closing date: 05-Nov-2024
Relationship manager; Agri retail (1 position) – Southern Zone
Job location: Southern Zone
Job purpose: Market Agri Retail products, manage asset and liability growth, and support SMEs in agri-credit applications.
Main responsibilities:
- Develop and implement action plans to meet asset and liability objectives.
- Analyze SME agri-loan performance, ensuring compliance with quality standards.
- Engage in business propositions and assist in product development tailored for agribusiness clients.
Knowledge and skills:
- Strong understanding of agribusiness economics and agricultural value chains.
- Excellent knowledge of the agriculture sector and bank loan products.
- Communication, leadership, and customer relationship management skills.
Qualifications and experience:
- BSc in Agriculture, Agricultural Economics, or related fields.
- Minimum of four years’ banking experience, especially in credit assessment and appraisal.
Job opening date: 29-Oct-2024
Job closing date: 12-Nov-2024
Relationship manager; Agri retail (1 position) – Highlands Zone
Job location: Highlands Zone
Job purpose: Focus on marketing Agri Retail services and analyzing agri-SME credit applications within the Highlands Zone.
Main responsibilities:
- Develop plans to meet asset and liability budgets.
- Monitor and supervise MSMEs agri-loans and review marketing strategies.
- Train Relationship Officers on assessing agri-loan applicants.
Knowledge and skills:
- Expertise in agribusiness economics and retail banking for agriculture.
- Strong organizational and leadership skills, with a focus on teamwork and adaptability.
Qualifications and experience:
- BSc in Agriculture or related fields.
- Minimum of four years in credit assessment and other banking operations.
Job opening date: 29-Oct-2024
Job closing date: 12-Nov-2024
Senior analyst; governance and control (1 position)
Job location: Head Office, HQ
Job purpose: Serve as a risk champion within Wholesale Banking, developing risk frameworks to secure the business and manage emerging risks.
Main responsibilities:
- Implement a business risk framework and enforce day-to-day operations.
- Monitor credit portfolio quality and maintain ESG portfolio conditions.
- Coordinate audits and reviews across Wholesale Banking, maintaining a high-quality risk culture.
Knowledge and skills:
- Proficient understanding of banking risk frameworks, including credit, operational, and liquidity risks.
- Excellent skills in ESG financing, analysis, and presentation.
Qualifications and experience:
- Bachelor’s degree in Banking, Finance, or related fields, with 10+ years’ experience.
- MBA or CPA certification is an advantage.
Job opening date: 22-Oct-2024
Job closing date: 05-Nov-2024
Senior specialist; data governance (1 position)
Job location: Head Office, HQ
Job purpose: Lead data governance initiatives to enhance data management, analytics, and regulatory compliance within the bank.
Main responsibilities:
- Develop data management strategies and ensure compliance with data regulations.
- Improve data quality and manage data documentation.
- Identify business opportunities through data analytics and reporting.
Knowledge and skills:
- Proficiency in data management, ETL, and business intelligence.
- Strong project management and analytical skills.
Qualifications and experience:
- BSc in Computer Science, Data Science, or a related field.
- 3+ years in data governance with advanced SQL proficiency.
Job opening date: 24-Oct-2024
Job closing date: 07-Nov-2024
How to Apply:
To submit your application, please follow the Login to Apply link for each job posting. Ensure your application meets the job requirements and is submitted before the stated closing date.
Conclusion:
NMB Bank Plc is an equal opportunity employer dedicated to creating a diverse and gender-balanced workforce. Female candidates and individuals with disabilities are encouraged to apply. NMB Bank does not charge any fee for applications or recruitment processes, so please disregard any payment requests.
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