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Job title: Assistant Technical Manager
Department: Operations
Location: Dar es Salaam
Reports to: Technical Manager
Alliance Life Assurance Ltd was established in 2010 as the first privately owned Life Insurance Company in Tanzania. The company has spread its sphere of influence throughout the region to become one of the leading insurance and financial services companies in Tanzania providing life insurance solutions to both corporate and individuals. Alliance Life is highly rated in leadership, innovation, customer service, and risk management.
We are seeking a highly skilled and motivated individual to join our team as an Assistant Technical Manager. The successful candidate will play a pivotal role in supporting the technical operations. The candidate will assist the Technical Manager in overseeing various aspects of policy administration, underwriting, claims processing, and technical support functions. The position will be based in Dar es Salaam.
Key responsibilities include:
· Assist the Technical Manager in managing day-to-day operations, ensuring efficient and accurate processing of policies, underwriting decisions, and claims.
· Manage a team of operations officers and executives across different functions of operations.
· Preparation of premium quotations, claims and commission settlements within agreed limits.
· Managing premium reconciliations with Brokers and Agents.
· Managing reinsurance Accounts/Coordinating with reinsurers for facultative covers.
· Collaborate with underwriters, actuaries, and other team members to evaluate risks, assess policy applications and make informed underwriting decisions.
· Provide technical support and guidance to the team on complex policy inquiries, underwriting guidelines, and regulatory compliance requirements.
· Assist in developing and implementing underwriting guidelines, procedures, and workflows to streamline processes and ensure adherence to company standards and regulatory requirements.
· Conduct regular audits and quality checks on policy documentation, underwriting decisions, and claims processing to maintain accuracy and consistency.
· Assist in training and mentoring junior staff members, providing guidance on technical aspects of life insurance operations and fostering professional development within the team.
· Stay updated on industry trends, regulatory changes, and emerging technologies related to products and processes. Recommend and implement best practices to adapt to evolving market dynamics.
· Preparing various reports as required by the management.
Qualifications and Experience Required:
· Bachelor’s degree in Actuarial Science, Insurance, Mathematics, Statistics or a related field from a recognized University.
· Minimum of 5 years of experience in the life insurance industry, with a strong background in underwriting, policy administration, proficient in life insurance products and technical operations
· At least 3 years’ experience in managing a team of Underwriters, Claims Assessors and other operations staff, for both Retail and Group businesses.
· Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, communicate technical concepts to non-technical and resolve customer inquiries or escalations.
· Proven leadership abilities with experience in mentoring, coaching, or training junior staff members.
· Proficiency in using insurance software applications, underwriting tools, and Microsoft Office Suite
· Ability to adapt to a fast-paced and dynamic work environment, prioritize tasks effectively, and meet deadlines while maintaining a high standard of work.
· Strong commitment to professional development and continuous learning in the field of life insurance and technical operations.
General:
Alliance Life Assurance Ltd (ALAL) promotes an equal opportunity workplace and encourages applications from candidates of all backgrounds which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.
If you meet the qualifications and are interested in this position, please submit your resume to careers@alliancelife.co.tz with the subject Assistant Technical Manager. The deadline for applications is 18th March 2024 Only shortlisted candidates will be contacted.
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