Business Development Account Manager at Netcom Africa April, 2024

Account Management

• Ensure quarterly sales target are met
• Upsell new solutions to existing clients
• Account Management to ensure client satisfaction on network
• Ensure zero churn of client
• Build personal relationship with client’s management/I.T contact
• Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction
• Establish and maintain relationships with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients
• Assist billing team to resolve payment delays from clients
• Ensure timelines are followed and communicated to clients.
• Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.
• Regularly provide feedback/updates from clients.
• Provide support to best manage outages or maintenance activities
• Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.
• Proficient in workflow of SAR – new deals, upgrades, demo upgrades (to test), downgrades, modifications, change management forms, etc.
• Ensure SLA are all updated and shared to client
• Manage and prioritize all tasks appropriately on a daily basis to ensure no delays
• Communicate/escalate issues to engineering or management to improve Netcom services

Research and Reports

• Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

• Finance – on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
• Billing -to negotiate pricing within approved margin
• Day to day operational business solutions interface between departments
• Legal – to ensure the aspects of contract, signing, service contracts, revisions are done.
• Ensure SLA’s are all adhered to and all documentation is up to date.

Requirements

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings
• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic behaviour
• Outgoing and reliable personality
• Speak Confidently and firmly
• A passion for selling
• Opportunistic in approach
• Ability to communicate with people at all levels
• Ability to organize and conduct purposeful meetings
• Establish and build a strong relationship with management of Netcom clients
• Strong prospecting and negotiation skills
• A high degree of self-motivation
• Resilience and persistence
• Persuasiveness
• Quick thinker
• Problem solver
• See it, own it attitude
• Time management skills
• Ability to do multiple tasks at once
• Self initiative, but also able to work as part of a team
• Ability to generate ideas
• Strong administrative skills
• Good understanding of Microsoft operating systems.
• Able to use properly MS Word, Excel and Power-point

Education And/or Professional Qualifications

• Graduate degree qualification is essential.
• Affiliation to professional bodies
• Minimum of 5 years post-qualification experience

BenefitsHealthcare Insurance (HMO)

• Paid Leave
• Group Life Insurance
• GYM Membership
• Hybrid work model
• Professional Development Reimbursement