[ad_1]
Card Operations Manager at I&M Bank (T) Limited
Position: Card Operations Manager
I&M Bank (T) Limited
Dar es Salaam
Job Purpose
Manager Card Operations of Banks/’s card products in line with the Bank’s overall strategy.
Key Responsibilities/Tasks
Operations:
- Process Card related transactions e.g. such as verification in the core banking and related systems.
- Manage Visa card settlement (locals and internationals) and mobile banking related transactions
- Manage prepaid Visa (MasterCard)
- Liaise with relevant vendors in resolving as cards and issues.
- Manage card ordering process e.g. upload of card data, receiving from vendors and dispatching to branches
Compliance:
- Ensure effective implementation of Bank’s operations, procedures and policies regarding card products
Customer Service:
- Attend to customer/branch queries/complaints related to alternate channels
Risk Management:
- Coordinate the review of risk control self-assessments (RCSA) for cards in liaise with Senior Manager Centralized Operations and Head of Risk and perform monthly and quarterly testing of indicator (KRI), RCSA process.
- Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
- Ensure effective adoption and utilization of risk management tools
- Drive remediation of risk management exceptions identified during audit or risk reviews
- Promote risk management culture
Audit Compliance:
- Respond to Audit (internal and external) queries related to alternate channels
Regulatory Compliance:
- Manage regulators’ queries related to alternate channels in coordination with branches
Administration:
- Provide management reports to senior management for board updates e.g. sales and performance reports in regard to products under card
- Work in liaison with ICT to ensure system uptime to support business and availability
- Support the head of operations in preparing ABC related budget for board approval by providing inputs
- In charge of overall card staff management e.g. day to day supervision, leave management, training, mentoring, coaching, performance appraisal etc. within the uni
- Perform any other duties as may be assigned by the immediate supervisor from time to time
Skills, Knowledge and Abilities
- Analytical skills
- Presentation skills
- Knowledge in Microsoft applications
- Communication skills
- Interpersonal skills
Academic / Professional Qualifications
- Bachelor’s degree in business administration or any other related field
Working Experience Required
- A minimum of 5years of working experience at Manager/Senior Officer level
How to Apply :
Closing Date: 4th October 2024.
