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Client liaison at Alistair Group
Position: Client liaison
Alistair Group
Dar es Salaam
Alistair Group is one of East and Southern Africa’s fastest growing service companies, providing a variety of self-delivered logistics solutions across several geographies, aimed with the vision to Make Africa Work Better
Are you a goal-oriented, driven individual who enjoys communicating with people? Do you swim against the stream and question things? Do you have experience with taking a fast-growing business to greater heights? Are you looking for an environment that challenges you into becoming your best you?If yes, then you might be perfect for our Client Liaison role!
Hours: Monday to Friday plus alternate Saturday mornings
Job Summary
General Leadership / Management Responsibilities-:
Serve as the liaison between the Fleet teams and other support function, and work closely with department managers to understand and meet their needs
Collaborate with division and department leaders; prepare and implement strategic long-range plans and forecast for space, operational, maintenance and equipment requirements; assist in the preparation, coordination and control of the capital improvement budget for Alistair
Develop and manage department goals, objectives, policies, and procedures; recommend modifications as deemed appropriate and hold team and others accountable
Provide oversight and leadership to direct reports. Set direction, evaluate performance, and align necessary resources to develop, motivate and inspire the team to achieve high results with a quest for continuous improvement
Maintain detailed cost management records and continually review the profitability of fleet and facilities
Conduct quality control and safety inspections of facilities, fleet and equipment; ensure adherence to safe work procedures
Attend and participate in professional group meetings; maintain awareness of new trends and developments in the industry; incorporate new developments to provide a competitive advantage
Fleet Responsibilities-:
Manage the Organization’s fleet management program, including acquisition, leasing, utilization, preventative maintenance, repair and replacement of vehicle and equipment fleet
Promote a return-on-investment strategy for assets that includes creative revenue streams and detailed cost management
Participate in annual budget development for staffing, maintenance contracts, vehicles, equipment, materials, and supplies; monitors and approves expenditures
Approve or decline Manual purchase orders raised
Maintain records to track vehicle registrations, titles, etc by supervising Compliance officers
Perform other duties as assigned or requested by leadership
Liaison Responsibilities-:
Prepare and distribute work detailed monthly, quarterly and yearly reports to clients
Provide required information and documents to clients
Be the main point of contact for all Alistair Group clients
Provide support and assistance to other management teams
Confirm invoices prior to being sent out to respective clients
Provide feedback to management on areas of improvements and recommend implementation of enhanced processes
Monitor client satisfaction through follow up on solving client issues and problems
Initiate measures to research and resolve client raised issues and collaborate with clients to identify and implement value-added services
Supervise Assistant client liaisons
Follow up with relevant vendors providing trip-related services to ensure the unimpeded running of trips
including Clearing agents, loading supervisors/warehouses, offloading supervisors/warehouses
Essential Skills:
Leadership skills to motivate and inspire team members
Clear communication skills ensuring clear and candid information
Strong management skills ensuring efficient use of resources
Computer Literacy to effectively operate and manipulate online management systems
Faultless administration skills ensuring accurate and efficient procedures
Problem solving skills to ensure obstacle to progress are overcome
Qualifications:
A minimum of University Graduate Degree in any relevant discipline or equivalent vocational experience in Transport / Logistics service support
LEAN SIX SIGMA (Desirable)
Project Management (Desirable)
Business Management (Desirable)
Safety Management (Desirable)
Alistair Group is a fast-growing company offering Logistics solutions in Eastern and Southern Africa, growing from 2 to 400 trucks in only 13 years with a vision ‘To be known as the company that makes Africa work better’
How to Apply:
