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Digital Transformation Manager at CVPeople Tanzania
Digital Transformation Manager at CVPeople Tanzania
CVPeople Tanzania | Full time
Digital Transformation Manager
Dar es salaam, Tanzania | Posted on 08/23/2024
Reporting to: Head of Credit /CEO
Job Summary
The Digital Transformation Manager (DTM) will drive the implementation of Microfinance digital strategies that aim to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for Microfinance customers.The DTM will think creatively to innovate new uses for technology to address access,usage, literacy, security, and other barriers limiting the use of DFS by company’s existing and target customers especially women and youth. The DTM will drive innovation and coordinate the digitalization of the Tanzania Microfinance Ltd field operations, the implementation of digital delivery channels and the development and delivery of innovative digital financial services (DFS) appropriate for Tanzania Microfinance Ltd customers
Digital Transformation Strategy and Innovation
- DTM will drive the implementation of Tanzania Microfinance Ltd digital strategies and action plans to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for customers.
- DTM will work closely with Company management to provide strategic input and thought leadership on the use of DFS to better meet the needs and improve the livelihoods of Co existing and target customers especially women and youth.
- DTM will conduct periodic analysis and review of Company’s implementation of existing digital transformation strategies and its alignment to the Company’s overall strategic business plan to ensure the use of DFS and technology is well aligned and is contributing to the achievement of company overall business strategy.
- Conduct market assessments to inform the refinement of Digital Transformation strategy and development of market-led and innovative technology-enabled financial solutions that meet the needs of the Company’s existing and target customers.
Digital Processes, Channels and Products:
- DTM will design, test, refine and implement Digital Transformation projects at the company.
- S/he will develop and implement project-specific pilot and scale up plans and activities including customer needs analysis, business requirements analysis, detailed project implementation planning, reporting, and change management to maximize the impact of digital transformation projects on business and customers.
- Develop detailed functional requirements for DFS tools and applications including digital field application (DFA) and coordinate the different functions/departments to implement digital transformation and work with the teams to adapt their processes and products accordingly.
- Monitor and track the progress of projects to ensure project activities are achieved in an effective, efficient and timely manner
- Design and implement monitoring surveys and use survey findings to refine and improve company ’s processes and products and enhance the customer experience through the use of DFS.
- Continuous training and hand holding of Company’s staff in defining and implementing business case and value proposition for DFS channels and products, piloting and scaling of digital transformation initiatives including documenting and sharing of lessons learned
- Design and implement client and staff digital training programs in collaboration with relevant company’s departments/functions. This includes designing digital training content, training plans and training delivery
- Disseminate and share knowledge and lessons learned among the different BIMF countries to support the implementation of organizational best practices for designing and implementing different digital projects in BIMF Collaborate with industry stakeholders to design, develop, test and refine digital solutions under a structured environment and with ready to use tools.
- Support company to develop/refine and implement digital-related policies, procedures and standards in alignment with company digital strategies
- Work with marketing and communication teams to design effective marketing campaigns and communication to enhance adoption and active usage of DFS
- Cooperate with BIMF digital transformation, IT, operations and other relevant teams in the implementation of company’s digital transformation strategies and action plans
- Develop and manage relationships with third parties such as digital solutions suppliers, FinTechs, developers among others Market and Ecosystem Intelligence
- Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of Company’s field operations, and product and service delivery.
- Work with other enabling stakeholders, such as regulators, universities,governments, think-tanks, company’s fundraising teams, and others to innovate and maximize DFS for impact.
- Market and Ecosystem Intelligence
Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of Compoany’s field operations, and product and service delivery. - Work with other enabling stakeholders, such as regulators, universities, governments, think-tanks, company’s fundraising teams, and others to innovate and maximize DFS for impact.
- Major Challenges
- Driving digital transformation for impact
- Inter-departmental coordination
- Convincing the internal decision makers to invest time and money
Knowledge & Experience
- Master’s or Bachelor’s degree in a related field such as Business, Finance, Economics, Statistics, ICT, or Engineering.
- In-depth understanding of the key drivers in a digital product/emerging technology business.
- Insight into the way that digital transformation is affecting industry and knowledge of best practices.
- Experience in digital project management, including technological aspects that enabled you to develop skills in understanding business needs and transcribing them into functional specifications for digital tools.
- Strong written and verbal communication skills, and the ability to translate complex
technological implementation language to non-technical people. - Able to demonstrate effective analytical skills, an ability to translate raw information into
actionable strategies and initiatives as well as ability to perform standard analyses such as performance analyses, competitor analyses, market analyses, etc. - Familiarity and experience with microfinance are preferred.
- Excellent attention to details and experience in managing multiple projects.
- Drive, flexibility, resilience and the ability to work under pressure.
- Fluency in English required (spoken, reading and written)
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