Front Desk Officer at Accrete Petroleum Limited April, 2024

Job Description:

We are seeking a highly organized and customer-focused Front Desk Officer to join our team. As the first point of contact for our company, you will play a crucial role in providing exceptional service to visitors, clients, and employees. If you are a friendly, proactive individual with excellent communication skills, we want to hear from you.

Responsibilities:

• Greet and welcome guests as they arrive at the front desk.
• Answer phone calls and direct them to the appropriate person or department.
• Serve as the primary point of contact for inquiries about the company, its services, and its personnel. Provide accurate information or direct inquiries to the appropriate department or individual.
• Maintain a tidy and organized reception area.
• Maintain visitor logs, appointment schedules, and other relevant records. Ensure confidentiality and accuracy in record-keeping.
• Monitor access to the premises, issue visitor badges, and enforce security procedures to maintain a safe and secure environment.
• Address any concerns or complaints from visitors, clients, or employees in a professional and timely manner. Escalate issues to management as necessary.
• Support other departments with special projects, events, or tasks as assigned by management.
• Assist with administrative tasks as needed.

Requirements:

• Bachelor’s degree in Business Administration, English and Linguistics, or other related field.
• Minimum of 2 years’ experience in customer service or in a related role preferably in a corporate environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.
• Knowledge of basic office equipment and procedures.