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Job Description:
We are seeking a highly organized and customer-focused Front Desk Officer to join our team. As the first point of contact for our company, you will play a crucial role in providing exceptional service to visitors, clients, and employees. If you are a friendly, proactive individual with excellent communication skills, we want to hear from you.
Responsibilities:
- Greet and welcome guests as they arrive at the front desk.
- Answer phone calls and direct them to the appropriate person or department.
- Serve as the primary point of contact for inquiries about the company, its services, and its personnel. Provide accurate information or direct inquiries to the appropriate department or individual.
- Maintain a tidy and organized reception area.
- Maintain visitor logs, appointment schedules, and other relevant records. Ensure confidentiality and accuracy in record-keeping.
- Monitor access to the premises, issue visitor badges, and enforce security procedures to maintain a safe and secure environment.
- Address any concerns or complaints from visitors, clients, or employees in a professional and timely manner. Escalate issues to management as necessary.
- Support other departments with special projects, events, or tasks as assigned by management.
- Assist with administrative tasks as needed.
Requirements:
- Bachelor’s degree in Business Administration, English and Linguistics, or other related field.
- Minimum of 2 years’ experience in customer service or in a related role preferably in a corporate environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
- Knowledge of basic office equipment and procedures.
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