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A prospective Tier 2 microfinance bank in Lagos area of Ogun State requires the service of a dynamic result-oriented microfinance banker, with proven record of accomplishment, to serve as its Pioneer Head of Operations.
Job Description
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Identify and mitigate operational risk.
- Monitor and supervise daily operations to ensure a free flow process.
- Create a strong professional workforce by developing competent individuals in the banking operations team.
- Cash management and provision.
- Oversee the booking of loans and other banking activities in compliance with due process
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
- Collaborate with heads of other units to develop best practices for successful banking operations
- Ensures the branch and vaults are opened and closed on a timely basis.
- Enforces dual control procedures at all times.
- Oversees teller duties and assists line with customer transactions during peak periods.
- Perform pre-audits to ensure ongoing adherence to compliance procedures.
- Stay informed of all deposit, business and consumer loan products.
- Design, develop and keep updated the Company’s Operations Manual and ensure compliance to all operational guidelines, processes, and procedures.
- Responsible for re-engineering business effectiveness, customer service, cost effectiveness and controls.
- Central Operations – Account Services, Clearings, Payments, Cash Management/Reconciliation
- Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Company’s debit card activities
- Treasury Operations – Money Market and Derivative Products, FI Transaction activity, and 3rd Party Funds / Investment processing
- Credit Operations – Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial Corporate, and Institutional segments) whilst ensuring the identification and management of underlying operational risks.
- Maintain proper teller and vault cash levels
- Any other activity as may be assigned by the MD/CEO
Job Requirement
- A bachelor’s degree in relevant fields with 4 – 6 years of work experience.
- Professional Qualification in Banking or Accounting will be added advantage.
- Must have proficiency in Information Technology (IT)
- Detailed knowledge of bank procedures and policy principles at all levels.
- Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation.
- Strong planning, organizational, and time management abilities.
- Strong Leadership, team management, development, and mentoring.
- Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in the bank.
- Thorough knowledge of Cash Management, Account Services, Clearing, and Payment functions.
- Extensive knowledge of Treasury Operations and Electronic banking.
- Relationship building, negotiation, problem-solving, and troubleshooting
- Ability to proactively identify roles requiring attention.
Remuneration is attractive and competitive.
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