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IT Support Engineer at Exodus
Job Title: IT SUPPORT ENGINEER
Location: Dar es Salaam, Tanzania
Application Deadline: 15th November 2024
RESPONSIBILITIES
➢ Deliver the Services in accordance with the ITIL v3 (level 3) framework, interface with and take part in the Client’s execution of these processes in support of the Services.
➢ Install and configure computer hardware, software, networks and applications ➢ Continuously monitor and maintain systems and networks
➢ Respond to technical support calls from other staff members or clients and communicate how to resolve issues
➢ Diagnose and troubleshoot system and network problems, software faults or hardware complications
➢ Support the roll-out of new applications
➢ Keep a record of issues, along with solutions, to refer back to in future instances ➢ Provide onsite or remote IT support to clients.
➢ Diagnose and resolve software and hardware incidents.
➢ Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
➢ Perform fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
➢ Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
➢ Evaluate documented resolutions and analyze trends for ways to prevent future problems.
➢ Test fixes to ensure problem has been adequately resolved.
➢ Perform post-resolution follow-ups to support requests.
➢ Develop help sheets and knowledge base articles for end users.
➢ Performing other duties as directed by the immediate supervisor.
REQUIREMENTS
❖ Diploma in Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions.
❖ ITILv3 or ITILv4 certification is an added advantage.
❖ 2 years experience supporting a company with multinational staff.
❖ Must be fluent in both oral and written English
❖ Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
❖ Teamworking skills
❖ The ability to think logically and strategically
❖ A methodical approach to tasks
❖ Customer service skills
❖ Excellent communication skills, both written and verbal
❖ Organisation and planning skills
Qualified candidates should apply by E-MAIL ONLY to: [email protected] Subject line should read “IT Support Engineer” only; a cover letter detailing why you are the best candidate for the position , and CV.
Submissions which do not follow the above instructions will not be considered as applicants. NO PHONE CALLS in reference to this position will be accepted.
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