IT Support Engineer at Exodus

Job Title: IT SUPPORT ENGINEER 

Location: Dar es Salaam, Tanzania 

Application Deadline: 15th November 2024 

RESPONSIBILITIES 

➢ Deliver the Services in accordance with the ITIL v3 (level 3) framework, interface with and  take part in the Client’s execution of these processes in support of the Services.  

➢ Install and configure computer hardware, software, networks and applications ➢ Continuously monitor and maintain systems and networks 

➢ Respond to technical support calls from other staff members or clients and communicate  how to resolve issues 

➢ Diagnose and troubleshoot system and network problems, software faults or hardware  complications 

➢ Support the roll-out of new applications 

➢ Keep a record of issues, along with solutions, to refer back to in future instances ➢ Provide onsite or remote IT support to clients. 

➢ Diagnose and resolve software and hardware incidents. 

➢ Support, configure, maintain LANs, WANs, network segments, Internet, and intranet  systems. 

➢ Perform fixes at the desktop level, including installing and upgrading software,  implementing file backups, and configuring systems and applications 

➢ Logs client requests, queries or support calls and document their outcome to facilitate  timely follow-up. 

➢ Evaluate documented resolutions and analyze trends for ways to prevent future  problems. 

➢ Test fixes to ensure problem has been adequately resolved.  

➢ Perform post-resolution follow-ups to support requests.  

➢ Develop help sheets and knowledge base articles for end users. 

➢ Performing other duties as directed by the immediate supervisor. 

REQUIREMENTS 

❖ Diploma in Information Technology, Computer Science, Computer Engineering or  equivalent qualification from recognized institutions. 

❖ ITILv3 or ITILv4 certification is an added advantage.  

❖ 2 years experience supporting a company with multinational staff.  

❖ Must be fluent in both oral and written English 

❖ Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills 

❖ Teamworking skills 

❖ The ability to think logically and strategically 

❖ A methodical approach to tasks 

❖ Customer service skills 

❖ Excellent communication skills, both written and verbal 

❖ Organisation and planning skills 

Qualified candidates should apply by E-MAIL ONLY to: [email protected] Subject line should  read “IT Support Engineer” only; a cover letter detailing why you are the best candidate for the  position , and CV.  

Submissions which do not follow the above instructions will not be considered as applicants. NO PHONE CALLS in reference to this position will be accepted.