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The Relationship Manager will drive offline merchant acquiring businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc.), and develop strategies to increase sales revenue.
Roles and Responsibilities:
- S/he will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels), within the Region, and developing & deploring strategies to increase sales revenue.
- Developing plans and strategic initiatives for growing the Merchant Acquisition business and achieving the company's sales goals;
- Managing and leading the Merchant acquisition team within the Region, to deliver profitable growth.
- Daily, Weekly, and Monthly monitoring of the KPI of the Merchant team within the assigned Region, ensuring all targets are met and exceeded consistently.
- Drive the KAMs to ensure they hit all KPIs for the individual teams.
- Hit target quotas for set KPIs for the Region(Transaction value, volume, and revenue).
- Monitoring market trends and providing regular competitor feedback to the Merchant Acquisition Manager.
- Have a good understanding of the business's products or services and be able to advise others about them.
- Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners within the region.
Requirements
- Bachelor’s Degree in Sales and Marketing or related fields.
- A minimum of 6 to 8 years of experience in the Merchant business.
- Must have an Android phone.
- Proven experience managing a high-performance sales team.
- Ability to motivate a team of Sales Managers for performance.
- Extremely flexible, result-oriented, and hardworking with a strong track record of success.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
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