Job Responsibilities

  • Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
  • Support in the monitoring and review of performance and behaviors of dealers to identify and resolve non-compliance with the organization’s policies and OEM standards
  • During sales interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization.
  • Extract and combine data to generate standard reports.
  • Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
  • Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team.
  • Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
  • Develop own capabilities by participating in assessment & development planning activities include formal and informal training & coaching; gain or maintain external relevant professional accreditation to improve performance & fulfill personal potential.

Education

Bachelor Degree in Relevant field of study preferred

Required Qualifications & Skills

Minimum Experience:

  • 3+ years of Automotive sales experience
  • Proven experience in the field of automotive customer relations and marketing

Job-Specific Skills:

  • Excellent customer service and sales skills.
  • Initiates Compelling Sales Conversations
  • Understands Buying Influencer Needs
  • Action Planning
  • Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.
  • Works without supervision and provides technical guidance when required to articulate the customer needs in the customer’s business language and business context.
  • Strong verbal and written communicator.
  • Excellent phone and presentation skills.
  • Proficiency in Microsoft Office
  • Knowledge of SAP is an additional advantage.

How to Apply:

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