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Telesales Representative Vacancy at SUMET
Telesales Representative Vacancy at SUMET
About the job
SUMET is a fast-growing Tech-enabled distribution company transforming the process of new product launches, building credit scoring to provide BNPL to retailers and wholesalers.
Role Description
Are you an exceptional communicator with a passion for sales? We are looking for a well-spoken telesales representative to be responsible for soliciting sales over the telephone. The telesales representative’s responsibilities include contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.
A successful telesales representative has excellent communication skills as well as sales ability. You should be meticulous in keeping records and able to handle all aspects of making a sale.
Responsibilities:
- Initiating sales with potential customers over the phone.
- Asking questions to engage customers and keep the conversation going.
- Listening to the customers’ needs to generate and repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions to products.
- Keeping up to date on all products and informing customers of new products.
- Answering customers’ questions on the products.
- Meet and exceed sales targets, contributing to the overall growth and success of the company.
- Improve customers retention rate and eliminate churn rate.
- Handle customer inquiries, complaints, and concerns professionally, providing solutions that enhance customer satisfaction.
Qualifications
- Diploma or degree in Sales, Marketing, or related field
- 1 – 3 years of telesales experience
- Excellent Communication, Customer Service, and Customer Support skills
- Proven track record in sales and telesales
- Ability to work well in a team environment
- Fluency in Swahili and English
- Creative thinking skills.
- The patience and ability to engage customers in conversation.
- Working knowledge of relevant computer software.
- Excellent interpersonal and problem solving skills.
- The ability to handle rejection and stress in soliciting customers
Note: Please send your resume with email subject of ” TS08-02001 your_name” to hr.tz@sumet.co and mahmoud.tawfik@sumet.co
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